Making your decisions – where you can get help

AAt your stage of life, retirement isn’t around the corner. But, it never hurts to start to think about how you want to live in the future. It doesn’t mean that the plans you make now have to be finalised; things change. The main thing is not to be afraid to talk about pensions and money.

We recommend seeing a financial adviser periodically. Click here for details of how to find an independent financial adviser (IFA).

You can also find lots of help online. Here’s a list of useful websites and contacts.

Helpful contacts

Atlas
If you need to speak to the Atlas Administration Team, please use the following details:
Call: 0345 121 3389
Email: memberenquiries@atlasmastertrust.co.uk

Money and Pensions Service (MaPS)
This service is bringing together the three existing providers of government-sponsored financial guidance. These services are:

  • Pension Wise
  • The Pensions Advisory Service
  • The Money Advice Service

MaPS can be contacted on via www.moneyandpensionsservice.org.uk by email contact@maps.org.uk or by phone on 0115 965 9570.

The Pensions Ombudsman
Members can contact the Pensions Ombudsman if they have a complaint about how their pension has been administered. It’s a free and impartial organisation and has legal powers to uphold or reject complaints. They can be contacted by phone on 0800 917 4487, via email at enquiries@pensions-ombudsman.org.uk or you can visit www.pensions-ombudsman.org.uk

Pension Tracing Service
If you have lost contact with a previous pension scheme, you can contact the Pension Tracing Service to try to trace your benefits. The website is www.gov.uk/find-pension-contact-details or you can phone 0800 731 0193 or +44 (0)191 215 4491 from outside the UK. 

Financial Services Register 
If you need financial advice, you can find an independent financial adviser (IFA) in your area by visiting register.fca.org.uk

Please note that an IFA will normally charge you for the advice they provide so you need to check this with them. Atlas does not cover the cost of any such advice.

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